What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When people hit submit, it tends to freeze or not go through.

    Asked by vsquaredevents on January 17, 2016 at 02:48 PM

    I have had many people hit submit on the forms and the form either freezes or it doesn't go through at all. The 'Thank You" never shows up.

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    JotForm Support

    Answered by Chriistian on January 18, 2016 at 01:54 AM



    I sent a test submission to check but I'm afraid I cannot replicate the issue. I was able to submit the form without any issue.

    I also cloned your form just to check for errors and I can still submit the cloned form without any issue.

    However I noticed that the upload limit for images is 20MB. Please make sure that the images being submitted are below 20MB.


    Do inform us if the issue still persists so we can investigate further,