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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't submit photos. Not enough memory

    Asked by vsquaredevents on January 17, 2016 at 02:59 PM

    I have someone who can't upload their photos through the form. She said an error saying she doesn't have enough memory pops up. She has a Samsung Galaxy.

    Page URL:
    https://form.jotform.com/vsquaredevents/vsquared-recap

    can't submit can't through a samsung
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 18, 2016 at 02:43 AM

    Hi,

     

    I cloned your form and I saw that the limit of the upload image is 20MB. Any image larger than that will not be accepted. If you want to increase it, click on the gear icon in the upload field and select Edit Properties. Then edit the Max file size. Do note that 1MB is equal to 1024KB.

     

     

    Do inform us if you need further assistance,
    Regards.