What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have inspected your form and background image that you have added is shown on my end.
If I understood you correctly when you send link of your form to your users, background image is not shown when then open form via link you send them.
I have cloned your form and sent link of my cloned form to myself, but I was not able to replicate mentioned issue. Background image is shown.
Were you able to resolve your issue? If not, you can try with different browser. Also tell us which device and browser are you using.
Let us know if you need further assistance.
Thank you! I figured out how to save the pic In a different way!
Sent from my iPhone