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I have inspected your form and background image that you have added is shown on my end.
If I understood you correctly when you send link of your form to your users, background image is not shown when then open form via link you send them.
I have cloned your form and sent link of my cloned form to myself, but I was not able to replicate mentioned issue. Background image is shown.
Were you able to resolve your issue? If not, you can try with different browser. Also tell us which device and browser are you using.
Let us know if you need further assistance.
Thank you! I figured out how to save the pic In a different way!
Sent from my iPhone