- grantmdavisAsked on October 12, 2010 at 10:05 AM
I created my forms in JotForms under login and password A. I then downloaded the iPhone app and successfully loged into the app to review my form submissions. I then changed my jotForms email and password. I am able to login to the jotforms site with the new password. I am not able to use the new password in the Iphone app. It says wrong password. I reinstalled the app, with no effect.
- JotForm FounderaytekinAnswered on October 12, 2010 at 10:17 AM
It might be a character on your password. Can you try changing your password to something simpler without any special characters and see if that helps. Please let us know how it turns out.
- grantmdavisAnswered on October 12, 2010 at 11:41 AM
simplifying the password did not help.
- JotForm FounderaytekinAnswered on October 13, 2010 at 08:02 AM
It is case sensitive, that could be the reason. Make sure you type it exactly as you type on the web site.
I added this as a bug to our bug list. We will look into it.