What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    iPhone app doesn't allow login.

    Asked by grantmdavis on October 12, 2010 at 10:05 AM

    I created my forms in JotForms under login and password A. I then downloaded the iPhone app and successfully loged into the app to review my form submissions. I then changed my jotForms email and password. I am able to login to the jotforms site with the new password. I am not able to use the new password in the Iphone app. It says wrong password. I reinstalled the app, with no effect. 

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    JotForm Founder

    Answered by aytekin on October 12, 2010 at 10:17 AM

    It might be a character on your password. Can you try changing your password to something simpler without any special characters and see if that helps. Please let us know how it turns out.

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    Answered by grantmdavis on October 12, 2010 at 11:41 AM

    simplifying the password did not help.

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    JotForm Founder

    Answered by aytekin on October 13, 2010 at 08:02 AM

    It is case sensitive, that could be the reason. Make sure you type it exactly as you type on the web site.

    I added this as a bug to our bug list. We will look into it.