What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Do Customers Cancen a Subscription They Purchase?

    Asked by MerionVillageAssociation on January 18, 2016 at 12:57 PM

    We would like to integrated subscription sales into our form using Braintree. Are customers provided with instructions on how to cancel their subscriptions after purchase? We need to ensure cancellation is possible and accessible before we can begin to sell subscription-based memberships for our non-profit organization. Thank you!

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    JotForm Support

    Answered by Kevin_G on January 18, 2016 at 03:15 PM


    Thank you for contacting us.

    Unfortunately, is not possible to cancel subscriptions through JotForm, if you want to cancel a subscription you should do it through the payment method you used, you should be able to find the active subscriptions and then cancel them.

    Or also, depending on the payment method, you may provide the steps to your customers.

    Do let us know if you have more questions, we will be glad to assist you.