What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problemas com compatibilidade no facebook mobile

    Asked by gabrielcarbonari on January 18, 2016 at 01:18 PM

    Olá

    Estou com problemas na instalação no Jotform em plataformas mobile.

    Finalizei o projeto para desktop, instalei em uma página no Facebook e tudo funcionou como planejado, mas quando tento preencher o formulário por um celular ou aparelho móvel, aparece um erro: "A página não existe".

    Na aba "faça seu pedido", instalei o aplicativo do facebook que funciona normalmente em desktops mas em mobile, esta aba não está visível, para tentar resolver o problema, criei uma "ação" que se chama "comprar agora", que é apenas um redirecionador para a mesma página do "faça seu pedido": https://www.facebook.com/naturesucos/app/684336108254110

    O problema é:

    Não consigo acessar o formulário em aparelhos mobile, o que posso fazer?

    Agradeço desde já.

    ga.carbonari@hotmail.com

    Page URL:
    https://www.facebook.com/naturesucos/app/684336108254110/

    Mobile facebook mobile JotForm app hotmail
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 18, 2016 at 04:15 PM

    As far as I know, the "Add JotForm Tab" embed code method does not work on mobile devices, because Page tab apps are not supported on mobile devices by Facebook's Platform.

    You can check the discussion of it here: https://developers.facebook.com/bugs/435173473172584/. Other apps in the page is also not currently supported, based from the said discussion. I would recommend you using custom Iframe Apps, please check this guide: http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-

    Let us know if you need more help, we will be glad to assist you.