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    Email accounts showing "Email failed" in my account email history

    Asked by NGHS on January 18, 2016 at 04:26 PM

    In my account email history, there are about 3 or 4 email address that always get "Email failed". What causes this to happen? Is the issue on my end or on JotForm's end?

     

    Thanks!

    account email my account email email history
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    Answered by victor on January 18, 2016 at 09:13 PM

    Sorry for this inconvenience. I have just reviewed your email history. At a quick glance, I noticed three emails that kept failing

    Erin.Kearney@nghs.com

    tracey.whitmire@nghs.com

    helpme@healtheconnection.org 

    I reviewed our bounce list and found all three

    Erin.Kearney@nghs.com

    tracey.whitmire@nghs.com

    helpme@healtheconnection.org

    I have removed all three emails from the list. They should be able to receive emails now. If you are still having issue, you may always review our bounce list from your account page.

    How to remove your email address from bounce list

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    Answered by victor on January 19, 2016 at 11:54 AM

    Answered by NGHS

    Victor, thanks for the information and for fixing the issue. I will make sure to use that feature in the admin the next time this occurs. 

     

    While this issue is open, is there a way for me to see a list of all the emails on the bounce list?

     

    It seems that your last response did not get posted correctly, but I did get it in my email. I have pasted your response above.

    Unfortunately, there is no way of viewing all the emails that are in the bounce list. 

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    Answered by NGHS on January 19, 2016 at 11:55 AM

    Thanks, Victor. I didn't know if my question posted at all. I've been experiencing issues with the forum in the past week or so. I'm located in the US.

    Thanks!

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    Answered by victor on January 19, 2016 at 01:00 PM

    Please do not worry. If you experience any issues, please let us know. We will do our best to resolve any issue you may have.