What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changing account email address

    Asked by vinjack on January 18, 2016 at 04:32 PM

    Hello, no matter how many times I try to change the email where a form is submitted to, the test email always goes back to my default email.

  • Profile Image

    Answered by victor on January 18, 2016 at 09:16 PM

    Test emails, will always be sent to the default email address. This is only to verify if the email notification looks good and does not need to be modified. This is set by design and cannot be modified.

    If you want to change your account email address

    Here are the steps:

    1. Login to your account.

    2. Click on the person looking icon and then click on "Account"

    3. Click on "Profile" tab and scroll down to change the email address:

    Hope this heps.

  • Profile Image

    Answered by vinjack on January 19, 2016 at 06:45 AM
    Thank you so much for the reply.
    what would cause the form not to scroll all the way when viewing it on a mobile device?

    Sent from my iPhone
    ...
  • Profile Image

    Answered by victor on January 19, 2016 at 08:39 AM

    You are welcome. Glad we were able to answer your question. To assist you better and not get confused, I created a new thread for your question.

    http://www.jotform.com/answers/748478

    This will be answered very shortly.

  • Profile Image

    Answered by vinjack on January 19, 2016 at 08:45 AM
    Thank you!
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on January 19, 2016 at 11:35 AM

    On behalf of Victor, you're welcome. Let us know if you need any help. Thank you.