What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File Upload Field: Unable to upload file larger than 600 MB

    Asked by aldoaguirre on January 18, 2016 at 05:45 PM

    Does it time out or is there a certain size for uploading zip files?

    Page URL:
    http://www.rapidcolor.com/upload-file

    and a zip file size OR zip files
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 19, 2016 at 12:18 AM

    Hi,

     

    I tried uploading a zip file and I was able to upload it without any issue. Please check your internet connection or try clearing your browser cache to see if that fixes the issue.

     

    Do inform us if the issue persists,
    Regards.

  • Profile Image

    Answered by aldoaguirre on January 19, 2016 at 11:11 AM

    yes zip files do upload, that i know 

    i tried to upload a zip file that is 600mb and it says it failed, is there a time limit does the page time out

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    JotForm Support

    Answered by BJoanna on January 19, 2016 at 01:25 PM

    Sorry for inconvenience this may caused you. 

    Unfortunately I do not have that large file to test this issue. However I found two threads where other users reported same issue. They were not able to upload files larger then 700MB. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

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    JotForm Support

    Answered by NeilVicente on May 21, 2016 at 03:50 AM

    @aldoaguirre

    Sorry for the very late update, but we have released a fix today that addresses this issue. I tried uploading an 800MB file on your form and it did not fail.

    Can you please confirm if the problem is resolved on your end?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 21, 2016 at 05:14 AM

    Sorry I spoke too soon—problem still exists. We are working on rectifying this issue.

    Please bear with us. Thanks!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 22, 2016 at 06:49 AM

    Hi,

    This is now fixed. Thank you for your patience.

    Best,