What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Report: Customized PDF Report not saving

    Asked by RobJensenCompany on January 18, 2016 at 06:05 PM

    I am beyond livid and want to punch my computer. 

     

    WTF

    Screenshot
    saved and a customizing
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 19, 2016 at 03:28 AM

    Hi,

     

    I tried editing the report on my forms and was able to save them without any issue. I think you might be experiencing this issue due to the length of your form. Let me investigate this issue further and come back to you once I have an update.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 19, 2016 at 04:57 AM

    Hi,

     

    I will have to escalate this issue to the developers. It looks like there is an error when your form report is being saved.

    We will not be able to give you an estimated time frame for when this issue will be fixed, but we will inform you on this thread as soon as there are any updates.

     

    Regards.

  • Profile Image

    Answered by RobJensenCompany on January 19, 2016 at 12:12 PM

    Thanks for looking into this. Hope you guys can figure out what's going on and fix it. 

  • Profile Image

    Answered by victor on January 19, 2016 at 02:18 PM

    On behalf of my colleague, you are welcome. As he indicated, a ticket is open for our team. as soon as we have any information, you will be informed through this thread.

  • Profile Image

    Answered by smith.jennifer.aj on January 21, 2016 at 07:48 PM

    I have the same issue. My customised PDF report will not save.
  • Profile Image
    JotForm Support

    Answered by Charlie on January 22, 2016 at 03:10 AM

    @smith.jennifer.aj

    I have opened a separate thread for your concern so that we can better assist you. Please refer to this link instead: http://www.jotform.com/answers/753003. We will address it shortly.

    Thank you for understanding.

  • Profile Image

    Answered by RobJensenCompany on January 26, 2016 at 02:32 PM

    Any updates in regard to this issue?

  • Profile Image

    Answered by victor on January 26, 2016 at 03:54 PM

    Unfortunately, we do not have any update on the issue. Our team is currently working their best to resolve all the pending tickets. As soon as we have any information, they will give you an update through this thread.