What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error 503 Backend fetch failed

    Asked by shipcliq on January 19, 2016 at 01:16 AM

    Hello, I am unable to access my form. Please see attached image.

    Page URL:
    https://form.jotform.com/60162773983261

    Screenshot
    backend hello attached unable to access
  • Profile Image

    Answered by shipcliq on January 19, 2016 at 01:19 AM

    I just tried it again, and it is working now.

  • Profile Image

    Answered by Toony247 on January 19, 2016 at 01:23 AM

    Same thing is happening to my form links.

     

    Example https://form.jotformeu.com/53291722124348

    Is there any explanation as to why this has happened?

  • Profile Image

    Answered by isixcz on January 19, 2016 at 01:42 AM
  • Profile Image

    Answered by dronline on January 19, 2016 at 01:45 AM
  • Profile Image

    Answered by igichaife on January 19, 2016 at 02:05 AM
  • Profile Image
    JotForm Support

    Answered by Charlie on January 19, 2016 at 02:22 AM

    Apologies for the inconvenience. We have informed our backend team regarding this problem. They are doing their best to resolve this issue. 

  • Profile Image
    JotForm Support

    Answered by Charlie on January 19, 2016 at 03:35 AM

    We just received news from our backend team. The problem has now been resolved. If you are still experiencing this problem, please do let us know. Thank you for your patience and apologies for the inconvenience.