What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not print PDF file.

    Asked by taiwanslipper on January 19, 2016 at 01:37 AM

    I can not print PDF file. 

    The function is no problem before.

    It only shows "Download complete" with out any file.

    Please hlep. Thanks! 

    print pdf file
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    JotForm Support

    Answered by Welvin on January 19, 2016 at 05:39 AM

    Please clarify whether you are trying to print the Submission's PDF or the Fillable PDF version of the form. 

    For the Submission's PDF, I can download one from your form without any issues. The file is not corrupted and the data is there.

    As for the Fillable PDF, unfortunately, long forms won't be converted to PDF or they would be erratically converted so some forms might work and some not.

    Our developers are very aware of this, but there is not a time frame for when this will be fixed. Or if they would decide to restrict converting long webforms  to fillable PDF or set the restriction to certain type/number of fields.

    Please read this general guide to know more about fillable PDF forms:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator