What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error 503 Backend fetch failed

    Asked by igichaife on January 19, 2016 at 02:01 AM

    Just when I wanted to try out the form with the project group it does not work!

    Error 503 Backend fetch failed,  Guru Meditation:

    XID: 10508607

    Varnish cache server

     

    I saw in the Forum the suggestion that this is an email problem. 

    1) in all my tests the email with filled out form sent no problem (c. 6 x)

    2) I deleted the email notification and added a new one with the same email address.

    3) I deleted the email notification and added a new one with a different email address.

    both 2 & 3 resulted in the same error message.

    4) I reverted to an earlier form of the form then reverted back and now it will not even load in the editor. (the editor also comes up without the button images.)

    Page URL:
    https://form.jotformeu.com/52294863062357

    Screenshot
    problem email notification cache message
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    JotForm Support

    Answered by Charlie on January 19, 2016 at 03:09 AM

    Apologies for the inconvenience. This seems to be a CDN issue, our back end team area already working on a fix. We will update you as soon as the problem has been resolved.

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    JotForm Support

    Answered by Charlie on January 19, 2016 at 03:33 AM

    We just received news from our backend team. The problem has now been resolved. If you are still experiencing this problem, please do let us know. Thank you for your patience and apologies for the inconvenience.