What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are Loading Very Slowly

    Asked by nuparadygm on January 19, 2016 at 02:19 AM

    Hi there,

     

    We have slow loading of our form, https://form.jotform.me/53090740128450 from Malaysia. We don;t have problem accessing other websites. Is it your hosting site giving problem?

     

    Please help.

     

    Thanks

    KC

    Page URL:
    https://form.jotform.me/53090740128450

    in very slow JotForm problem site thanks
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    JotForm Support

    Answered by mert on January 19, 2016 at 05:00 AM

    Hi there,

    We had an on going problem about our CDN recently; but the problem has fixed. However, you can still encounter the effects of it, so attempting to edit a form may take time or may never open. Currently, our team are working to fix it completely. Please, give us a little time, it will be fixed as soon as possible. When it does, you will be informed from this thread.

     

    Sorry for the inconvenience we have caused and thank you for your understanding.

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    Answered by nuparadygm on January 26, 2016 at 12:51 AM

    We still encountered the slow issue, is your CDN problem been resolved yet?

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    JotForm Support

    Answered by Charlie on January 26, 2016 at 09:28 AM

    Could you please provide us more information on the problem? How long does it take for the form to load? Are their any errors in the browser console in your end?

    So far, your form is loading properly in my end.

     

    May we know if you are connected on a university or company network? Usually they have a stricter firewall. If you are also using a plugin/extension/add-on, like an adblocker, it might be blocking our scripts and other resources. I would strongly suggest viewing a form on a different network.

    We'll wait for your response.

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    Answered by nuparadygm on January 26, 2016 at 10:13 PM

    It took more than 10s to load. And no error on the browser console. We have tried access from different networks (via company network, via another distance office network, via a mobile network) but results are the same.

     

    We tried this morning and the loading seem faster from all three different networks. Let us continue monitor the performance.

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    JotForm Support

    Answered by Charlie on January 27, 2016 at 02:36 AM

    Thank you for updating us. Please do let us know if you are still experiencing an abnormal loading time in your form/s.