What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our forms are not opening or not submitting

    Asked by brisbanenaturalhealth on January 19, 2016 at 02:48 AM

    Either the form will not open, or if the form will open, they cannot be submitted. We also had a few minutes were we could submit them but the answers would come up with an error (please refer to screenshot

    Screenshot
    OR not opening open cannot a
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    JotForm Support

    Answered by beril on January 19, 2016 at 02:57 AM

    Apologies for the inconvenience. I am able to reproduced same issue that you are having. We've forward this issue to our developers. They are trying to do their best to solve that issue. We will inform you via this thread as soon as possible when we solve the problem.

    If you have any question or issues, please do not hesitate contacting us. We will happy to assist you.

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    JotForm Support

    Answered by beril on January 19, 2016 at 03:46 AM

    Our back end team fixed the issue quickly. We would appreciate if you could also check it on your side and let us know the result.

    Apologies for the inconvenience again.

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    Answered by brisbanenaturalhealth on January 19, 2016 at 04:45 AM
    Thank you, looks like it's working fine. Thanks for the speedy response :)
    ...
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    JotForm Support

    Answered by beril on January 19, 2016 at 07:44 AM

    You are kindly welcome. We are glad to hear that the issue is resolved for you.

    If you need any further information feel free to contact us. We will be happy to assist you.