What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our form is not even loading. Is there anything we can do.

    Asked by KodingKingdom on January 19, 2016 at 02:53 AM

    Hi,

     

    It seems like Jotform has a limit to what it can handle in terms of form size. We do have a lot of fields but isn't Jotform supposed to be able to scale? Our form is not even loading. Is there any solution or do we just resort to making smaller forms?

     

    Ruzaik

    Page URL:
    https://form.jotform.com/60138440020944

    JotForm size solution scale
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    JotForm Support

    Answered by beril on January 19, 2016 at 03:05 AM

    Hi Ruzaik,

    Thank you for contacting us. We are really sorry for the inconvenience. We’ve forwarded this issue to our developers. They are working on it now and they are trying to do their best to solve that issue. We will inform you via this thread when we solve the problem.

    If you have any question or issues, please do not hesitate contacting us. We will happy to assist you.

     

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    JotForm Support

    Answered by beril on January 19, 2016 at 03:43 AM

    Our back end team fixed the issue quickly. We would appreciate if you could check it on your side and let us know the result.

    Apologies for the inconvenience again.

  • Profile Image

    Answered by KodingKingdom on January 19, 2016 at 04:51 AM

    Thanks for the prompt support. I opened the form and the editor is working fine but when I preview it, it is very slow. Is there anything we can do about that? Because we don't want our customers to use a very slow form. It is too slow for usage.

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    JotForm Support

    Answered by beril on January 19, 2016 at 07:53 AM

    You are kindly welcome. I've tested your form and you are right, it is so slow. You cant click the radio buttons.

    However, it is related with your UPDATE / CALCULATE FIELD condition. I will check it again and answer it at the following link. Can you confirm the issue didn't resolve yet?

    http://www.jotform.com/answers/745536-Is-there-a-way-to-write-Conditional-Logic-using-actual-code#7

    Thank you for your understanding.

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    Answered by Henya  on January 19, 2016 at 08:02 AM

    Can we also get answered? I am trying jotform but am thinking of just going back to Contactform7 - I have sent three questions and received no response - form just disappeared, account is innaccessible - tried opening another account on the eu. subdomain but I cant get to it from my wordpress site.

    What is going on? is this the regular service with jotform? I cant use a systme that goes down and dissapears  and no support response?

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    JotForm Support

    Answered by beril on January 19, 2016 at 08:15 AM

    Hi Henya,

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

     

    http://www.jotform.com/answers/748450

  • Profile Image

    Answered by Ruzaik on January 19, 2016 at 10:20 PM

    What do you mean? There is not a single UPDATE/CALCULATE Field condition! We changed it to SHOW/HIDE FIELDS as you suggested. Look at the form again.

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    JotForm Support

    Answered by beril on January 20, 2016 at 02:00 AM

    I've checked all of your conditions. Your problem isn't related with your conditions. There is a mixed content error due to your header image as you see below.

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    JotForm Support

    Answered by beril on January 20, 2016 at 02:40 AM

    Hi Ruzaik,

    I've fixed the issue for your first question. However the second question is still slow as you see below.

    I will also check it and get back to you soon.

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    JotForm Developer

    Answered by omur on January 20, 2016 at 10:00 AM

    Hello Ruzaik,

    My name is Omur and I'm a developer at JotForm.

    We need to investigate this problem further so I'll be assigning it to our development team and we'll be digging into it to find the cause why it is working slow for you.

    I'll let you know about the status of this issue.

    Please allow us some time so we can work on it.


    Thank you very much

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    JotForm Support

    Answered by NicholasWestley on January 20, 2016 at 09:33 PM

    Hi,

    The problem is with the conditions in this form.  When the location radio button is clicked 86 conditions are running which each have 86 hide actions so the fields are being checked and hidden 7396 times on each click.  This is causing the form to slow down.

    You can fix this issue by removing the "hide" actions.  They are not necessary. If a condition is "IF X show Y" then if X is false Y will be hidden automatically.  I will log into your account, clone this form and remove the hide actions as I can do this from my end faster than you can.  I will post a link here when I have done it.

    Please let us know if you have any other issues.

    Regards,

    Nicholas

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    JotForm Support

    Answered by NicholasWestley on January 20, 2016 at 09:44 PM

    This should now work as expected:

    Form Name: Clone of One form to rule all (without multiple hides per condition)

    Form link: https://jotform.com//?formID=60198393317966

    Please let us know how it works out.

    Thanks,

    Nicholas

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    Answered by KodingKingdom on January 22, 2016 at 01:41 AM

    Hi

     

    If we do not use multiple hides the customer cannot make on the fly changes. It only works if the customer selected 1 option for the first 4 fields.

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    JotForm Support

    Answered by NicholasWestley on January 22, 2016 at 01:58 AM

    Hi,

    Sorry, I am not sure what you mean by this.  Have you tested the clone that I made? Can you tell me what in that form should happen that doesn't?  You should be able to change any of the 4 terms fields and the conditions will be re-evaluated and propagated along.

    Thanks a lot,

    Nichoas