What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Urgent- my form can't load

    Asked by tootoys on January 19, 2016 at 02:55 AM

    Dear Support

    Please check my form why can't load ?

    My users can't use it.

    Thank you.

    Page URL:
    http://www.tootoys.com/-16-w.asp

    can't check thank use
  • Profile Image
    JotForm Support

    Answered by beril on January 19, 2016 at 03:01 AM

    First of all, apologies for the inconvenience. I am also reproduced the same issue that you are having. We’ve forwarded this issue to our developers. They are working on it now and they are trying to do their best to solve that issue. We will inform you via this thread when we solve the problem.

    If you have any question or issues, please do not hesitate contacting us. We will happy to assist you.

  • Profile Image
    JotForm Support

    Answered by beril on January 19, 2016 at 03:45 AM

    Our back end team fixed the issue quickly. We would appreciate if you could also check it on your side and let us know the result.

    Apologies for the inconvenience again.