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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    problems with submissions

    Asked by jenco1974 on January 19, 2016 at 05:15 AM

    on my account we have a form listed as WMS NEW we have over 140 submissions but all of a sudden this changed to 81, we need those submissions back asap within the hour. please can you rectify this.

     

    thank you

    Page URL:
    https://form.jotform.com/50318995618971

    Submissions my account
  • Profile Image

    Answered by volvocarsscgot on January 19, 2016 at 05:35 AM

    Same problem... all new submissions are gone and 14 old (test-submissions) came back...

    We cannot enter new submissions either - they are not stored and no mail is sent!!!

    Please fix this ASAP!

  • Profile Image

    Answered by ETTINTL on January 19, 2016 at 05:41 AM

    Same problem, some emails have arrived this morning showing that submissions have been made, however not all have sent notifications.   Definitely no submissions are showing up on Jotform website.

     

  • Profile Image

    Answered by volvocarsscgot on January 19, 2016 at 05:45 AM
    ### Service request #SC00003123


    Dear Jotformforum_748288,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00003123

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** ETTINTL **
    Same problem, some emails have arrived this morning showing that submissions
    have been made, however not all have sent notifications.   Definitely no
    submissions are showing up on Jotform website.
    [View this thread on browser »][4] [Unsubscribe Thread][5]
    1453200092
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: http://www.jotform.com/answers/748288-problems-with-submissions
    [5]: http://www.jotform.com/answers/748288-problems-with-
    submissions?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 19, 2016 at 09:20 AM

    Please accept our sincere apologies for the problem. All EU Zone users are affected and we are aware of the situation and our developers are in the process of fixing it. We can assure everyone that no submissions are missing and will be available in a few hours, 2 to 3 hours (process timeframe) from now on. 

    For EU users, we suggest using https://eu.jotform.com to access the forms and submissions. 

    Thank you for the patience and understanding.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 06:15 PM

    Please accept our apologies for all the inconveniences this caused to you all.

    We had a data replication problem early, but this is now solved. Please inform us if the problem continues in your account.

  • Profile Image

    Answered by volvocarsscgot on January 19, 2016 at 06:45 PM
    ### Service request #SC00003143


    Dear Jotformforum_748288,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00003143

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** Jeanette **
    Please accept our apologies for all the inconveniences this caused to you all.
    We had a data replication problem early, but this is now solved. Please inform
    us if the problem continues in your account.
    [View this thread on browser »][4] [Unsubscribe Thread][5]
    1453245307
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: http://www.jotform.com/answers/748288-problems-with-submissions
    [5]: http://www.jotform.com/answers/748288-problems-with-submissions?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...