Reply-to vs Sent-From

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    Asked on February 13, 2012 at 11:38 AM

    We need to have the sender's email address be the reply-to.  However, although the forms permit us to set the "reply-to", it is really changing the sender's address, not the reply-to address.  This distinction is critically inportant becase our instititional spam filters will reject these mesages.  What we need is for JotForm to permit the Sender's address and the Reply-To address to be set seperately, similar to how email clients permit.  This would allow the messages to be sent from noreply@jotform and therefore be accepted by our email servers, but the reply-to would be the originator of the form.  Can this be done?



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    Answered on February 27, 2012 at 08:10 AM

    Hi Paul,

    "Custom reply-to address" feature is released, you can use it on your notification emails,

    Kindest Regards,


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    Answered on July 16, 2014 at 03:23 PM

    this isn't working... 


    i have tried every combination on the form i'm building and it does NOT put the actual form respondent's email into the reply-to - it simply aliases MY email address... i've tried with noreply, and multiple other addresses that i've verified, and still the reply-to is WRONG... 

    which makes it very cumbersome for replying to form respondents by email when their notification arrives.


    please help

    the form in question is

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    Answered on July 16, 2014 at 04:39 PM

    @ElevateTheArts, this is an old thread, you concern has been moved to a new thread.