Emails are not Arriving

  • Profile Image
    DPCREATE
    Asked on January 19, 2016 at 05:35 AM

    Hi i have been noticing on a number of forms emails are not arriving, 

     

    Now today the form here works but no email notifications nor auto responses nor in the submissions are working, Please investigate as i have customers complaining out my ears about this.

     

    Thanks

  • Profile Image
    mert
    Answered on January 19, 2016 at 09:09 AM

    Hi there,

    When I check your mail log, I didn't find any failed record, everything seems correct.

     

    However, since you are using SMTP, I need you to ask that did you add your SMTP settings on "Account"->"Settings" or directly on "Notification" wizard? If you added it on "Account" menu, it don't have a control, so it adds the SMTP without checking its credentials.

    In this case, I suggest you to check your SMTP information and re-add them to your "Notification" by using the following steps from the below:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    After applying this method, please let us know the results.

    Thanks.

  • Profile Image
    DPCREATE
    Answered on January 19, 2016 at 10:53 AM

    Hi 

     

    Thanks for your reply,  I have found they are arriving in the spam folders,  I normally used the verify email option over smtp.  Is this not sending from their own domain email server? or does it just mask the email headers and mail is sent from jotform servers?

     

    if i want to use their own email server should i use the smtp option?

  • Profile Image
    mert
    Answered on January 19, 2016 at 11:00 AM

    You are most welcome. So, it means your SMTP settings are working correctly. When you set an custom email service provider, your emails are starting to go through on custom one not on JotForm's.

    For your last question, the answer is yes. When you set a SMTP, the "Notification" or "Autoresponder" emails are coming through the email service provider which you have set.

     

    For further assistance, please don't hesitate to contact us.

    Thanks.