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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails are not Arriving

    Asked by DPCREATE on January 19, 2016 at 05:35 AM

    Hi i have been noticing on a number of forms emails are not arriving, 


    Now today the form here works but no email notifications nor auto responses nor in the submissions are working, Please investigate as i have customers complaining out my ears about this.



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    JotForm Developer

    Answered by mert on January 19, 2016 at 09:09 AM

    Hi there,

    When I check your mail log, I didn't find any failed record, everything seems correct.


    However, since you are using SMTP, I need you to ask that did you add your SMTP settings on "Account"->"Settings" or directly on "Notification" wizard? If you added it on "Account" menu, it don't have a control, so it adds the SMTP without checking its credentials.

    In this case, I suggest you to check your SMTP information and re-add them to your "Notification" by using the following steps from the below:



    After applying this method, please let us know the results.


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    Answered by DPCREATE on January 19, 2016 at 10:53 AM



    Thanks for your reply,  I have found they are arriving in the spam folders,  I normally used the verify email option over smtp.  Is this not sending from their own domain email server? or does it just mask the email headers and mail is sent from jotform servers?


    if i want to use their own email server should i use the smtp option?

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    JotForm Developer

    Answered by mert on January 19, 2016 at 11:00 AM

    You are most welcome. So, it means your SMTP settings are working correctly. When you set an custom email service provider, your emails are starting to go through on custom one not on JotForm's.

    For your last question, the answer is yes. When you set a SMTP, the "Notification" or "Autoresponder" emails are coming through the email service provider which you have set.


    For further assistance, please don't hesitate to contact us.