What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form say it has been deleted when it hasn't

    Asked by myprinterink on January 19, 2016 at 05:41 AM
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    Answered by chris_s on January 19, 2016 at 05:54 AM

    Same problem here. When I want to preview my form, it says



    I did not delete the form and it still appears in "My Forms", though.

    The URL of my form is:
    https://form.jotformeu.com/60181769258363
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    Answered by aylin77 on January 19, 2016 at 05:58 AM

    Same problem for all my new forms (ex : https://form.jotform.com/60182805495964), the old are working.

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    JotForm Support

    Answered by EltonCris on January 19, 2016 at 09:32 AM

    @myprinterink, Thanks for reporting. Would you mind providing the form URL please?

    @chris_s, We will answer your question on this thread. http://www.jotform.com/answers/748535. Thanks!

    @aylin77, Your question has been answered on your thread here http://www.jotform.com/answers/748297. Kindly check. Thanks!

    We suggest to create your own thread or stay on your thread for followups so we can easily assist you and track your questions without jumping into different users and to avoid confusions. Thank you guys for your understanding!

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    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 01:38 PM

    We had a replication issue in our servers which affected mainly our users in the EU region, however, it's been fixed.

    We are very sorry for the inconveniences this might have caused to you.