EU Forms: Recent submissions are dissappeared

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    service@21vek.by
    Asked on January 19, 2016 at 05:59 AM

    All submissions that came 9:00-13:30 19.01.2016 are dissappeared, but new are coming. How can we reestablish them?

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    Charlie
    Answered on January 19, 2016 at 09:26 AM

    We are currently have problems with our servers in EU, our backend team are already working on it. We will update you on this thread as soon as the problem has been resolved 100%. Please do make sure to log in to https://eu.jotform.com when viewing your submissions.

    Apologies for the inconvenience. 

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    Jeanette
    Answered on January 19, 2016 at 01:40 PM

    We had a replication issue in our servers which affected the form submissions., however, it's been fixed.

    I just checked your form http://www.jotformpro.com/form/53193721836964 and I can see the submissions are showing back again.


    Please accept our apologies for all the inconveniences this caused to you.