What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    EU Forms: Recent submissions are dissappeared

    Asked by service@21vek.by on January 19, 2016 at 05:59 AM

    All submissions that came 9:00-13:30 19.01.2016 are dissappeared, but new are coming. How can we reestablish them?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on January 19, 2016 at 09:26 AM

    We are currently have problems with our servers in EU, our backend team are already working on it. We will update you on this thread as soon as the problem has been resolved 100%. Please do make sure to log in to https://eu.jotform.com when viewing your submissions.

    Apologies for the inconvenience. 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 01:40 PM

    We had a replication issue in our servers which affected the form submissions., however, it's been fixed.

    I just checked your form http://www.jotformpro.com/form/53193721836964 and I can see the submissions are showing back again.

    Please accept our apologies for all the inconveniences this caused to you.