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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't see submissions

    Asked by Jena2016 on January 19, 2016 at 06:28 AM

    Last week I upgraded to Bronze. I designed a form and I am getting emails that people have filled in the form. However when I go into the system I cannot see the forms which have been filled in.

    Altogether 9 people have filled in my form. I only had 7 email notifications. Two email notifications have not arrived - perhaps even more.

    Can you sort this out a.s.a.p please. Here is the link to my form:


    Page URL:

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    Answered by igichaife on January 19, 2016 at 06:38 AM

    my recent submissions (all of them from today 12.20 PM Zürich time) are also missing. 

    I have the email report for them, but in "view submissions" there are none from today....



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    Answered by Jena2016 on January 19, 2016 at 07:32 AM

    Yes, same here. And now the email confirmations do not come through anymore. 

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    Answered by Mimich on January 19, 2016 at 07:58 AM

    Hi, I had the same problem today and that was answered in another thread here in the forum, apparently there has been some glitch in the system and you can access your submissions from here:


    Hope that helps!

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    Answered by Jena2016 on January 19, 2016 at 09:03 AM

    What's about the email confirmations? I do not get them anymore.
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    JotForm Support

    Answered by BJoanna on January 19, 2016 at 11:42 AM

    Sorry for inconvenience this may caused you.

    We are currently have problems with our servers in EU, our backend team are already working on it. We will update you on this thread as soon as the problem is resolved. Please do make sure to log in to https://eu.jotform.com when viewing your submissions.


    I have moved your other question to separate thread and we will provide you an answer there shortly.