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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't see submissions

    Asked by Jena2016 on January 19, 2016 at 06:28 AM

    Last week I upgraded to Bronze. I designed a form and I am getting emails that people have filled in the form. However when I go into the system I cannot see the forms which have been filled in.

    Altogether 9 people have filled in my form. I only had 7 email notifications. Two email notifications have not arrived - perhaps even more.

    Can you sort this out a.s.a.p please. Here is the link to my form:

    https://form.jotformeu.com/60172856593362

    Page URL:
    https://form.jotformeu.com/60172856593362

    Submissions can't see submissions Emails email notifications aspx jotformeu
  • Profile Image

    Answered by igichaife on January 19, 2016 at 06:38 AM

    my recent submissions (all of them from today 12.20 PM Zürich time) are also missing. 

    I have the email report for them, but in "view submissions" there are none from today....

     

    https://form.jotformeu.com/52294863062357

  • Profile Image

    Answered by Jena2016 on January 19, 2016 at 07:32 AM

    Yes, same here. And now the email confirmations do not come through anymore. 

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    Answered by Mimich on January 19, 2016 at 07:58 AM

    Hi, I had the same problem today and that was answered in another thread here in the forum, apparently there has been some glitch in the system and you can access your submissions from here:

    https://eu.jotform.com/myforms

    Hope that helps!

  • Profile Image

    Answered by Jena2016 on January 19, 2016 at 09:03 AM

    What's about the email confirmations? I do not get them anymore.
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 19, 2016 at 11:42 AM

    Sorry for inconvenience this may caused you.

    We are currently have problems with our servers in EU, our backend team are already working on it. We will update you on this thread as soon as the problem is resolved. Please do make sure to log in to https://eu.jotform.com when viewing your submissions.

    @Jena2016

    I have moved your other question to separate thread and we will provide you an answer there shortly. 

    http://www.jotform.com/answers/748902