Can't see submissions

  • Profile Image
    Asked on January 19, 2016 at 06:28 AM

    Last week I upgraded to Bronze. I designed a form and I am getting emails that people have filled in the form. However when I go into the system I cannot see the forms which have been filled in.

    Altogether 9 people have filled in my form. I only had 7 email notifications. Two email notifications have not arrived - perhaps even more.

    Can you sort this out a.s.a.p please. Here is the link to my form:

  • Profile Image
    Answered on January 19, 2016 at 06:38 AM

    my recent submissions (all of them from today 12.20 PM Zürich time) are also missing. 

    I have the email report for them, but in "view submissions" there are none from today....


  • Profile Image
    Answered on January 19, 2016 at 07:32 AM

    Yes, same here. And now the email confirmations do not come through anymore. 

  • Profile Image
    Answered on January 19, 2016 at 07:58 AM

    Hi, I had the same problem today and that was answered in another thread here in the forum, apparently there has been some glitch in the system and you can access your submissions from here:

    Hope that helps!

  • Profile Image
    Answered on January 19, 2016 at 09:03 AM

    What's about the email confirmations? I do not get them anymore.
  • Profile Image
    Answered on January 19, 2016 at 11:42 AM

    Sorry for inconvenience this may caused you.

    We are currently have problems with our servers in EU, our backend team are already working on it. We will update you on this thread as soon as the problem is resolved. Please do make sure to log in to when viewing your submissions.


    I have moved your other question to separate thread and we will provide you an answer there shortly.