What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    received submission email but can not find them on form submission.

    Asked by Holidea on January 19, 2016 at 06:37 AM
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    JotForm Support

    Answered by Welvin on January 19, 2016 at 10:01 AM

    I was able to view your form submissions from my location. Please try checking it by logging to our https://eu.jotform.com website.

    But just so you know that we have an issue with our EU DataCenters and the fix is still in progress. Everything should be back to normal within 3 hours.

    Thank you for the patience and understanding.

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    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 06:19 PM

    Problem is now solved. I can see the submission in the form 31533357381958.

    Please inform to us if new problems may arise with your forms