What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU Forms: Submissions not showing on account?

    Asked by Mimich on January 19, 2016 at 06:42 AM

    Hi I just tested my forms and I have submitted a purchase twice, but I don't see any submissions when I login. How can I fix that? I already tried to clear cache and cookies and also submitted trough 2 different browsers but I still dont see anyt conversions.



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    JotForm Support

    Answered by Charlie on January 19, 2016 at 10:05 AM

    Apologies for the inconvenience. There is currently a problem on forms and submissions located in EU, our developers are already aware of this problem. They are currently doing their best to resolve the issue. We will update you as soon as this problem is 100% resolved. Please also do try logging in to https://eu.jotform.com to view the submissions.

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    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 06:20 PM

    Problem is now solved.

    Please inform to us if new problems may arise with your forms