Incorrect form showing on url

  • Profile Image
    Jules_Wyman
    Asked on January 19, 2016 at 06:46 AM

    I have set up a new form called Retreat Booking Form. When I go into the edit form, it is all showing correctly but when I visit the published URL, I get the original template form showing. 

     

     

  • Profile Image
    beril
    Answered on January 19, 2016 at 10:06 AM

    Could you please indicate the URL of your page? This will help us better analyze the problem.

    We will wait for your response.

    Thank you.

  • Profile Image
    Jules_Wyman
    Answered on January 19, 2016 at 10:12 AM

    I did include the url for jot form. I haven't embedded it in my website because there is a conflict between what is showing on the edit page (see screenshot) and the preview see https://form.jotformeu.com/60173511442344 

  • Profile Image
    beril
    Answered on January 19, 2016 at 11:21 AM

    It seems the other changes that you did in guests account. It means, your session expired when you edited the form, so that the changes were published from a guest (cookies based) account.

    However, don't worry about that, you can revert your form back to an older version.

    Please, check the guides below for more information:

    http://www.jotform.com/blog/95-Introducing-Form-Revisions-Never-Lose-Your-Work-Again

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    Jules_Wyman
    Answered on January 19, 2016 at 11:43 AM

    Is there a way to know when your session has expired?

  • Profile Image
    eee
    Answered on January 19, 2016 at 01:13 PM

    Problem has been solved,

    Kindest Regards,

    - Ertugrul.

  • Profile Image
    beril
    Answered on January 19, 2016 at 01:14 PM

    Apologies for the inconvenience again.

    For now, that issue is related with our EU DataCenter which was already fixed. Also note that after a while, you might get logged out automatically for security.

    İf you need any further information, feel free to contact us. We will be happy to assist you.