What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Incorrect form showing on url

    Asked by Jules_Wyman on January 19, 2016 at 06:46 AM

    I have set up a new form called Retreat Booking Form. When I go into the edit form, it is all showing correctly but when I visit the published URL, I get the original template form showing. 

     

     

    Page URL:
    https://form.jotformeu.com/60173511442344

    Screenshot
    incorrect form new form booking form template all
  • Profile Image
    JotForm Support

    Answered by beril on January 19, 2016 at 10:06 AM

    Could you please indicate the URL of your page? This will help us better analyze the problem.

    We will wait for your response.

    Thank you.

  • Profile Image

    Answered by Jules_Wyman on January 19, 2016 at 10:12 AM

    I did include the url for jot form. I haven't embedded it in my website because there is a conflict between what is showing on the edit page (see screenshot) and the preview see https://form.jotformeu.com/60173511442344 

  • Profile Image
    JotForm Support

    Answered by beril on January 19, 2016 at 11:21 AM

    It seems the other changes that you did in guests account. It means, your session expired when you edited the form, so that the changes were published from a guest (cookies based) account.

    However, don't worry about that, you can revert your form back to an older version.

    Please, check the guides below for more information:

    http://www.jotform.com/blog/95-Introducing-Form-Revisions-Never-Lose-Your-Work-Again

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by Jules_Wyman on January 19, 2016 at 11:43 AM

    Is there a way to know when your session has expired?

  • Profile Image
    Chief Technology Officer

    Answered by eee on January 19, 2016 at 01:13 PM

    Problem has been solved,

    Kindest Regards,

    - Ertugrul.

  • Profile Image
    JotForm Support

    Answered by beril on January 19, 2016 at 01:14 PM

    Apologies for the inconvenience again.

    For now, that issue is related with our EU DataCenter which was already fixed. Also note that after a while, you might get logged out automatically for security.

    İf you need any further information, feel free to contact us. We will be happy to assist you.