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Incorrect form showing on urlAsked by Jules_Wyman on January 19, 2016 at 06:46 AM
I have set up a new form called Retreat Booking Form. When I go into the edit form, it is all showing correctly but when I visit the published URL, I get the original template form showing.
incorrect form new form booking form template all
Could you please indicate the URL of your page? This will help us better analyze the problem.
We will wait for your response.
I did include the url for jot form. I haven't embedded it in my website because there is a conflict between what is showing on the edit page (see screenshot) and the preview see https://form.jotformeu.com/60173511442344
It seems the other changes that you did in guests account. It means, your session expired when you edited the form, so that the changes were published from a guest (cookies based) account.
However, don't worry about that, you can revert your form back to an older version.
Please, check the guides below for more information:
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
Is there a way to know when your session has expired?
Chief Technology Officer
Problem has been solved,
Apologies for the inconvenience again.
For now, that issue is related with our EU DataCenter which was already fixed. Also note that after a while, you might get logged out automatically for security.
İf you need any further information, feel free to contact us. We will be happy to assist you.