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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cant access account

    Asked by Henya  on January 19, 2016 at 07:04 AM

    Account is no longer accessible and form that was created no longer shows up please help!

    I created account and used it but about an hour ago the form dissapeared and cant get into account.

    See email from account setup below:

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    Answered by Henya  on January 19, 2016 at 09:24 AM

    my username is kleinkitchen. I set up an account and added a form on the regular site (which dissapeared) and then tried again opening a new account on the eu subdomain but cant access it from wordpress..

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    JotForm Support

    Answered by beril on January 19, 2016 at 10:47 AM

    Hi Henya,

    I've checked your username but the username which is kleinkitchen doesn't seem in our system.

    Can you check your username again and get back to us?

    We will wait for your response.

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    Answered by kleinkitchen on January 19, 2016 at 11:45 AM
    I am forwarding the email I received when I set up
    Henya Marmorstein
    ---------- Forwarded message ----------
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    JotForm Support

    Answered by beril on January 19, 2016 at 12:47 PM

    Hi Henya,

    It should be fixed now. It is related with data replication. 

    I am able to see your form on your website. In addition to that, I am able to see your username on JotForm now.

    We are really sorry for the confusion. Thank you for your understanding.

    Please let us know if you have any question or issues. We will be glad to assist you.