New submission not showing up in either reports, or the online list of submissions for the form

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    Asked on January 19, 2016 at 07:16 AM


    I have just received a mail confirming a submission, but when I go online to check the details, there is no information on the new submission.

    The new submission does not show in the list of submission when I click the "Submission" button for the form, neither does it show in my reports.

    This is the link to the submissions list for the form:

    And the missing submission has details:
    Submission no: 329013983268712684

    And was submitted today, 19th Jan 2015, at about 13:00 CET

    Please let us know what the problem may be, thanks

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    Answered on January 19, 2016 at 10:35 AM

    Hi there,

    Firstly, please accept my apologies about the inconvenience. I confirmed the missing submission on related form's submissions. Currently, we are experiencing a temporary issue about it. On the background, our work is continuing to fix this; but we need couple of hours. However, you can be sure that it will be fixed as soon as possible. When there is an update, you will be informed from this thread.


    Thank you for your understanding.

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    Answered on January 25, 2016 at 09:10 AM

    This seems to be sorted now, thanks!

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    Answered on January 25, 2016 at 09:23 AM

    I'm glad to see that all of the things have resolved for you. If you encounter similar issue in the future, please do let us know.


    Have a great day.