What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we also get answered?

    Asked by Henya on January 19, 2016 at 08:13 AM

    Can we also get answered? I am trying jotform but am thinking of just going back to Contactform7 - I have sent three questions and received no response - form just disappeared, account is innaccessible - tried opening another account on the eu. subdomain but I cant get to it from my wordpress site.

    What is going on? is this the regular service with jotform? I cant use a systme that goes down and dissapears  and no support response?

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    JotForm Support

    Answered by beril on January 19, 2016 at 08:39 AM

    Hi again,

    We are really sorry for not received any response yet. We are answering your questions according to time period.

    At those days, there are so many questions on the forum. Waiting period  depends on the number of questions on the forum. Regularly, you don't need to wait long time.

    Apologies for the inconvenience again.

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    JotForm Support

    Answered by beril on January 19, 2016 at 08:57 AM

    By the way, I will answer your questions at the following link:

    http://www.jotform.com/answers/748375-Cant-access-account

    http://www.jotform.com/answers/748335-Form-dissapeared-Doesnt-recognize-my-login-details

    Can you provide us your username? At that time we can assist more properly.

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    Answered by kleinkitchen on January 19, 2016 at 09:45 AM
    kleinkitchen
    Henya Marmorstein
    845-352-1032
    ...
  • Profile Image

    Answered by kleinkitchen on January 19, 2016 at 09:45 AM
    [jotform id="60181999466470"] this is the code for the form I had set up
    and was using beore it disappeared..
    Henya Marmorstein
    845-352-1032
    ...
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    JotForm Support

    Answered by beril on January 19, 2016 at 10:53 AM

    Your question was answered at the following link:

    http://www.jotform.com/answers/748375-Cant-access-account/?&&updatemessage=10732640770

    Thank you.

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    Answered by kleinkitchen on January 19, 2016 at 11:45 AM
    I do not see my form when I login vie eu and I am only able to login via Eu
    because I set up a new account there.
    I will forward you the email I received when I first set up the account.
    Henya Marmorstein
    845-352-1032
    ...
  • Profile Image

    Answered by kleinkitchen on January 19, 2016 at 11:45 AM
    Henya Marmorstein
    845-352-1032
    ---------- Forwarded message ----------
    ...
  • Profile Image

    Answered by kleinkitchen on January 19, 2016 at 11:45 AM
    Hi
    Also see below - seems like there are two accounts (both kleinkitchen)- can
    you not find the first and get it back up?
    Henya Marmorstein
    845-352-1032
    ---------- Forwarded message ----------
    ...
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    JotForm Support

    Answered by beril on January 19, 2016 at 12:54 PM

    It should be fixed now. Please, also check it on your side and let us know the result.

     

    If you are still having problem, please let us know. We always here for you.