Im struggling to access the account that my company uses with you

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    Andy 
    Asked on January 19, 2016 at 08:16 AM

    I brought the account up to speed with the direct debit, but I cannot access the account and I need to make some fairly urgent changes.  

     

    Can you please advise? 

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    beril
    Answered on January 19, 2016 at 11:15 AM

    Hi Andy,

    Your username is SimonLSFPT.

    I've checked your status. Everything seem normal on my side.

    Can you try to log in again? If you are still having the problem please let us know. We will wait for your response.

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    Andy 
    Answered on January 19, 2016 at 02:46 PM
    Thanks for the prompt reply,
    Ive sent a request for a new password. The username youve provided me with below seemed to be recognised, but Ive yet to receive the email link on any of my LSF-PT emails.
    Can you help any further?
    A
    ...
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    steve
    Answered on January 19, 2016 at 05:22 PM

    The reset email will go to simon.kerr@lsfpt.co.uk. Are you able to access that? Otherwise we'll have to set it to your own email address.