What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Im struggling to access the account that my company uses with you

    Asked by Andy  on January 19, 2016 at 08:16 AM

    I brought the account up to speed with the direct debit, but I cannot access the account and I need to make some fairly urgent changes.  


    Can you please advise? 

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    JotForm Support

    Answered by beril on January 19, 2016 at 11:15 AM

    Hi Andy,

    Your username is SimonLSFPT.

    I've checked your status. Everything seem normal on my side.

    Can you try to log in again? If you are still having the problem please let us know. We will wait for your response.

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    Answered by Andy  on January 19, 2016 at 02:46 PM
    Thanks for the prompt reply,
    Ive sent a request for a new password. The username youve provided me with below seemed to be recognised, but Ive yet to receive the email link on any of my LSF-PT emails.
    Can you help any further?
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    JotForm Support

    Answered by steve on January 19, 2016 at 05:22 PM

    The reset email will go to simon.kerr@lsfpt.co.uk. Are you able to access that? Otherwise we'll have to set it to your own email address.