What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form now displaying pre-populated!

    Asked by ashtutors on January 19, 2016 at 08:29 AM

    Why is my form now displaying as pre-populated? It's as thought it isn't updating and is stuck somehow. Please help!

    Page URL:
    https://form.jotformeu.com/60183708476360

    pre-populated populated displaying and stuck
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    JotForm Support

    Answered by BJoanna on January 19, 2016 at 11:22 AM

    I have inspected your form and it is not pre-populated on my end.

    There is a problem related to forms and submissions located in EU. Our backend teams are already aware of this problem and are currently doing their best to resolve this issue. We will update you on this thread as soon as this issue is resolved. While waiting for the fix, please do try making the edits or changes by logging in to https://eu.jotform.com. See if those changes will show in your live form. 

  • Profile Image

    Answered by ashtutors on January 19, 2016 at 11:28 AM

    Looks like it was a caching issue my end. Apologies!

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    JotForm Support

    Answered by BJoanna on January 19, 2016 at 12:31 PM

    We are glad to here that your issue is resolved.

    Feel free to contact us if you have any other questions.