What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Submissions - Not in EU

    Asked by thepres6 on January 19, 2016 at 08:47 AM

    I am also missing a submission, I received the email can click on and see the images that were uploaded but when I log into my admin panel it shows that I do not have nay submissions.  I read the response that you though it was an EU problem but I am not in the EU.

    Page URL:
    https://form.jotform.com/60173847251960

    Submissions in eu problem and email
  • Profile Image

    Answered by bartellas on January 19, 2016 at 08:49 AM

    Hi, I had the same problem today and that was answered in another thread here in the forum, apparently there has been some glitch in the system and you can access your submissions from here:

    https://eu.jotform.com/myforms

  • Profile Image

    Answered by thepres6 on January 19, 2016 at 09:13 AM

    I tried the link but still do not see the submission.

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    JotForm Support

    Answered by BJoanna on January 19, 2016 at 11:54 AM

    @thepres6 

    I have checked form that you provided on your account and that form have zero submissions. 

    If you have issues with some other form please provide us ID of that form.