What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are not showing

    Asked by pt_admin on January 19, 2016 at 08:59 AM

    Hi I have couple of submissions that are not showing in the portal although I have received an email confirming submission. Kindly assist asap. I have uploaded one of those submissions for your reference

    Page URL:

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    JotForm Support

    Answered by Jan on January 19, 2016 at 11:49 AM

    Sorry for the inconvenience. We are having issues with our servers in EU, our developers are already working on it. We'll let you know in this thread once the problem is fixed.

    For the mean time, please log in using this URL: https://eu.jotform.com.

    Thank you for your patience.

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    JotForm Support

    Answered by Jan on January 20, 2016 at 06:13 AM

    The problem had been fixed since yesterday. Please let us know if you're still having issues. Thank you.