Mobile app won't load on iphone

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    WeddingDayDjs
    Asked on January 19, 2016 at 09:27 AM

    is there a update coming? I can't get the mobile app to load at all

    thx

    Sam Hanson

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    Mike
    Answered on January 19, 2016 at 11:56 AM

    Thank you for contacting us.

    The JotForm iOS App is supposed to work. Could you please try to delete the app and then reinstall it?

    If an app you installed unexpectedly quits, stops responding, or won’t open

    If this does not help, please kindly let us know.

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    WeddingDayDjs
    Answered on January 19, 2016 at 12:45 PM
    I reinstalled the app and it still won't load..
    Sam Hanson
    (507)273-5542
    Email:
    WeddingDayDjs@live.com
    MasWeddingXT@hotmail.com
    Website:
    TheWeddingDayDjs.com
    ...
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    Mike
    Answered on January 19, 2016 at 02:01 PM

    Are you having issues launching the app or entering into your account? Is there are any errors?

    If possible please share a screenshot with us.

    Thank you.

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    WeddingDayDjs
    Answered on January 19, 2016 at 02:46 PM
    Launching the app... I'm able complete the account login.. And then the app kicks me out
    Sam Hanson
    (507)273-5542
    Email:
    WeddingDayDjs@live.com
    MasWeddingXT@hotmail.com
    Website:
    TheWeddingDayDjs.com
    ...
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    aytekin
    Answered on January 19, 2016 at 05:17 PM

    Are you on Android or iPhone? I am assigning this to one of our developers. 

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    aytekin
    Answered on January 19, 2016 at 05:20 PM

    Are you OK if our mobile developers change your password to something else, email you to the new password and try to find out what the problem is? Once they are done you can change your password back to what it was. 

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    WeddingDayDjs
    Answered on January 19, 2016 at 05:45 PM
    iPhone
    Sam Hanson
    (507)273-5542
    Email:
    WeddingDayDjs@live.com
    MasWeddingXT@hotmail.com
    Website:
    TheWeddingDayDjs.com
    ...