What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile app won't load on iphone

    Asked by WeddingDayDjs on January 19, 2016 at 09:27 AM

    is there a update coming? I can't get the mobile app to load at all

    thx

    Sam Hanson

    Mobile App
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    JotForm Support

    Answered by Mike on January 19, 2016 at 11:56 AM

    Thank you for contacting us.

    The JotForm iOS App is supposed to work. Could you please try to delete the app and then reinstall it?

    If an app you installed unexpectedly quits, stops responding, or won’t open

    If this does not help, please kindly let us know.

  • Profile Image

    Answered by WeddingDayDjs on January 19, 2016 at 12:45 PM
    I reinstalled the app and it still won't load..
    Sam Hanson
    (507)273-5542
    Email:
    WeddingDayDjs@live.com
    MasWeddingXT@hotmail.com
    Website:
    TheWeddingDayDjs.com
    ...
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    JotForm Support

    Answered by Mike on January 19, 2016 at 02:01 PM

    Are you having issues launching the app or entering into your account? Is there are any errors?

    If possible please share a screenshot with us.

    Thank you.

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    Answered by WeddingDayDjs on January 19, 2016 at 02:46 PM
    Launching the app... I'm able complete the account login.. And then the app kicks me out
    Sam Hanson
    (507)273-5542
    Email:
    WeddingDayDjs@live.com
    MasWeddingXT@hotmail.com
    Website:
    TheWeddingDayDjs.com
    ...
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    JotForm Founder

    Answered by aytekin on January 19, 2016 at 05:17 PM

    Are you on Android or iPhone? I am assigning this to one of our developers. 

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    JotForm Founder

    Answered by aytekin on January 19, 2016 at 05:20 PM

    Are you OK if our mobile developers change your password to something else, email you to the new password and try to find out what the problem is? Once they are done you can change your password back to what it was. 

  • Profile Image

    Answered by WeddingDayDjs on January 19, 2016 at 05:45 PM
    iPhone
    Sam Hanson
    (507)273-5542
    Email:
    WeddingDayDjs@live.com
    MasWeddingXT@hotmail.com
    Website:
    TheWeddingDayDjs.com
    ...