What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing Submissions

    Asked by ECLC on January 19, 2016 at 10:20 AM


    My form went live at midnight today and I only see 18 submissions via the site.  However, 103 submissions have currently been made, as I have received email confirmation of this.

    Please can you help in locating these!!

    Many thanks

    Claire Pulfer

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on January 19, 2016 at 12:29 PM

    We had a replication issue in our database servers, but this has been fixed according to our level 2 engineers. We are very sorry for the inconveniences this might have caused to you.