What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting an access denied message when I try to export to PDF?

    Asked by nashotah on January 19, 2016 at 10:38 AM
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>A1302C9B184DC9A3</RequestId>
    <HostId>
    q1z/ORFM9+STH9gJU9XWHqDpINdMQtG/W5igKXne4bNG0vMeZkxbkMb7+JknmbX7IjOL9bXZEnA=
    </HostId>
    </Error>

    Please assist.
    message export to PDF Getting TRY
  • Profile Image
    JotForm Support

    Answered by KadeJM on January 19, 2016 at 12:49 PM

    I see that you are having an issue with creating a pdf of your form due to an Access Denied Error which I'm able to replicate and we do sincerely apologize about this inconvenience.

    I've sent a bug report about the issue to our developers so that we can get this problem fixed for you as soon as possible and we will update you again then.

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    JotForm Support

    Answered by KadeJM on January 19, 2016 at 01:40 PM

    Our Dev Team has fixed this issue and I checked just to be sure about this for you with which it's now working again on my end when I looked at your form just now.

    Can you please check this again on your end and let us know?

  • Profile Image

    Answered by nashotah on January 19, 2016 at 08:45 PM
    Looks good to me! Thanks!
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 20, 2016 at 02:18 AM

    On behalf of my colleague, you are most welcome. Do inform us if you have any other concerns. Cheers.