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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Notification of form completed, but not on the list

    Asked by LouiseHerrington on January 19, 2016 at 11:04 AM

    Hi there,

    i had a notification on my phone to say a submission had been done today (19 jan 2016), but nothing has come through on email (no change there as it is very hit & miss what comes through) but having gone onto the jotform site for my forms, the submission done today is not viable.

    Can you please advise where is could have disappeared to, and if part of the Europe problem, when it will be fixed.


    many thanks


    Louise Herrington

    PS - very very slow to load the forms.

    Page URL:

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    JotForm Support

    Answered by BJoanna on January 19, 2016 at 01:12 PM

    Sorry for inconvenience this may caused you. 

    There was a problem related to forms and submissions located in EU. Our developers have resolved this issue and you should be able to see submissions on your account. 

    Please do make sure to log in to https://eu.jotform.com when viewing your submissions.