Emails failing to send

  • spartanadmin
    Asked on January 19, 2016 at 11:31 AM

    We have used the same few email addresses to receive JotForm submissions for close to a year without issue.  As of this morning, those same emails are failing.  I have attached the a screenshot of our mail log.  I'm not sure what the reason is for the error.  Can you please provide some assistance?  The submissions ARE viewable on the website - but failing to send email notifications to the appropriate recipients.

    Jotform Thread 748815 Screenshot
    Page URL: http://www.shipspartan.com/newcarrier/
  • Ashwin JotForm Support
    Replied on January 19, 2016 at 1:42 PM

    Hello spartanadmin,

    Upon checking our logs, I found that your email address compliance@shipspartan.com ended up in our bounce list for following reasons:

    compliance@shipspartan.com is IN the bounce list

    Reason(s) : smtp; 550 5.7.1 Service unavailable; Client host [54.240.9.134] blocked using Spamhaus; To request removal from this list see http://www.spamhaus.org/lookup.lasso

    I have now removed your email from our bounce list and it should now work fine. I would suggest you to please test your form again and if you do not receive the submission emails, you will have to take a closer look at the bounce reason and follow instructions.

    Thank you!