JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Emails failing to sendAsked by spartanadmin on January 19, 2016 at 11:31 AM
We have used the same few email addresses to receive JotForm submissions for close to a year without issue. As of this morning, those same emails are failing. I have attached the a screenshot of our mail log. I'm not sure what the reason is for the error. Can you please provide some assistance? The submissions ARE viewable on the website - but failing to send email notifications to the appropriate recipients.
Upon checking our logs, I found that your email address email@example.com ended up in our bounce list for following reasons:firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550 5.7.1 Service unavailable; Client host [22.214.171.124] blocked using Spamhaus; To request removal from this list see http://www.spamhaus.org/lookup.lasso
I have now removed your email from our bounce list and it should now work fine. I would suggest you to please test your form again and if you do not receive the submission emails, you will have to take a closer look at the bounce reason and follow instructions.