- spartanadminAsked on January 19, 2016 at 11:31 AM
We have used the same few email addresses to receive JotForm submissions for close to a year without issue. As of this morning, those same emails are failing. I have attached the a screenshot of our mail log. I'm not sure what the reason is for the error. Can you please provide some assistance? The submissions ARE viewable on the website - but failing to send email notifications to the appropriate recipients.Page URL:
- JotForm Supportashwin_dAnswered on January 19, 2016 at 01:42 PM
Upon checking our logs, I found that your email address email@example.com ended up in our bounce list for following reasons:firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 550 5.7.1 Service unavailable; Client host [188.8.131.52] blocked using Spamhaus; To request removal from this list see http://www.spamhaus.org/lookup.lasso
I have now removed your email from our bounce list and it should now work fine. I would suggest you to please test your form again and if you do not receive the submission emails, you will have to take a closer look at the bounce reason and follow instructions.