What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create PDF Form: Unable to download generated file

    Asked by liweisu on January 19, 2016 at 11:55 AM

    Hi I'm trying to create a PDF Form but the following information kept showing up. Not sure what I did wrong.

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
    AccessDenied
    Access Denied
    63E5089884FA87E7
     
    Jt6CpcnShcSjJC2wFpbDzkmNMtv9u6ORASR405pLApieu77W2oS4aqjN/dRgyofsHvVhdhED/CU=
     
     
    pdf form fillable pdf
  • Profile Image
    JotForm Support

    Answered by Mike on January 19, 2016 at 12:54 PM

    Thank you for your report.

    We were able to reproduce the issue with fillable PDF generation, and now it has been escalated to our Development Team.

    We will get back to you once we have any updates.

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    JotForm Support

    Answered by Mike on January 19, 2016 at 01:40 PM

    The issue should be fixed now. Please try to download the form PDF once again.