What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    encrypted submissions

    Asked by kurlos on January 19, 2016 at 12:01 PM

    Hi.  All of a sudden it asked me for a sitekey.  I'm not sure if I'm supposed to use the same one as before or what, but I uploaded a picture and now all of the forms are encrypted and unreadable.  What can be done?  Thanks.

    Submissions picture thanks same all
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    Answered by victor on January 19, 2016 at 02:12 PM

    Can you please indicate if you accidentally cleared your cache or cookies from your browser? The key is normally stored here. If you did, you would need to upload the key once more into your browser to view the submission information.

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    Answered by kurlos on January 19, 2016 at 02:46 PM
    Cookies were not reset. Does it have to be the same key? I have no idea
    what key was used from this computer. How do I try another key?
    *WE CANNOT GUARANTEE THE CONFIDENTIALITY OF ANY INFORMATION SENT BY EMAIL.
    *Please be aware that email communication can be intercepted in
    transmission or misdirected. Your use of email to communicate protected
    health information indicates that you acknowledge and accept the possible
    risks associated with such communication. Please consider communicating any
    sensitive information by telephone, fax or mail.
    Crisis Line: 211
    Billing Questions: (425) 672-4323
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    ...
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    JotForm Founder

    Answered by aytekin on January 19, 2016 at 05:23 PM

    Unfortunately, the whole point of the Encrypted Forms is that the private key is only available to you and JotForm has no way to access your data. 

    Your data is lost without the private key. There is nothing we can do about it. You should disable the encryption so you do not lose future data as well. 

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    Answered by kurlos on January 19, 2016 at 05:45 PM
    How do I change the key and use encryption going forward?
    *WE CANNOT GUARANTEE THE CONFIDENTIALITY OF ANY INFORMATION SENT BY EMAIL.
    *Please be aware that email communication can be intercepted in
    transmission or misdirected. Your use of email to communicate protected
    health information indicates that you acknowledge and accept the possible
    risks associated with such communication. Please consider communicating any
    sensitive information by telephone, fax or mail.
    Crisis Line: 211
    Billing Questions: (425) 672-4323
    Pay Bill Online
    ...
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    Answered by victor on January 19, 2016 at 07:01 PM

    You can always create a new encryption key from the Preference settings

    Unfortunately, this new key will only work for the new submission. Your old submission will not be able to be recovered. If you view our guide, Introducing Encrypted Forms The Ultimate in Online Form Security, you can see some limitation that this contains.

    You are also welcome to view our users guide on how to create encryption keys

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert