What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by rvselect1234 on January 19, 2016 at 12:44 PM

    Hi, we've had two days recently where we stopped receiving email notifications. As soon as I logged into jotform, downloaded the forms into a spreadsheet and added a new test notifier email, it seemed to start up the notifications again. We use Fastmail as our email provider. Are there any known issues that occurred this morning?




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    Answered by victor on January 19, 2016 at 02:54 PM

    Sorry for the inconvenience. I have just reviewed your email setting. Everything seems fine. I also reviewed your email history. It seems that all the notification have been sent out successfully. If these notification are not in our spam or junk folder, please verify that your email server contains our IP whitelist.

    Please let us know if this helps.