Not receiving email notifications

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    rvselect1234
    Asked on January 19, 2016 at 12:44 PM

    Hi, we've had two days recently where we stopped receiving email notifications. As soon as I logged into jotform, downloaded the forms into a spreadsheet and added a new test notifier email, it seemed to start up the notifications again. We use Fastmail as our email provider. Are there any known issues that occurred this morning?

     

    Thanks,

    Breanna

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    victor
    Answered on January 19, 2016 at 02:54 PM

    Sorry for the inconvenience. I have just reviewed your email setting. Everything seems fine. I also reviewed your email history. It seems that all the notification have been sent out successfully. If these notification are not in our spam or junk folder, please verify that your email server contains our IP whitelist.

    Please let us know if this helps.