What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm and Squarespace

    Asked by chevherb02 on January 19, 2016 at 01:18 PM

    I have a webpage through Squarespace and have connected Stripe. I am trying to use JotForm to allow customers to customize the amount they want to pay on their wedding. Stripe says it's live, Squarespace says it's live but when a customer tried to make a payment it says it's in test mode and not a valid test card number. What have I not done right?? Help , I am completely computer illiterate !

    Teresa

    Page URL:
    www.glencliffmanor.com

    JotForm and squarespace card
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    JotForm Support

    Answered by steve on January 19, 2016 at 04:00 PM

    Hello,

    Currently you have test mode enabled.

    To access this, just click on the wizard wand for the payment field and uncheck it.

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    Answered by chevherb02 on January 19, 2016 at 04:46 PM

    Thank you so much ! That part was easy. Now that I have it enabled I tried to make a payment using an actual debit card and the attached screen shot is what I received. What do I do now ?
    I appreciate your help !
    Teresa Clayton
    Glencliff Manor
    434-821-0010
    434-401-4614
    www.glencliffmanor.com
    ...
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    JotForm Support

    Answered by steve on January 19, 2016 at 05:47 PM

    Hello,

    Can you upload the image directly through our forum? It doesn't come through when sent by email.

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    Answered by chevherb02 on January 19, 2016 at 06:45 PM
    The screen shot is hard to read. It says " No such token: tok_17V6x1164sEPY1rbFt0fmd91; but a live mode key was used to make this request. "
    Teresa Clayton
    Glencliff Manor
    434-821-0010
    434-401-4614
    www.glencliffmanor.com
    ...
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    JotForm Support

    Answered by steve on January 19, 2016 at 07:52 PM

    Can you try the API Key instead? Or remove and re-add the integration. It looks like something's not working with the connection.

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    Answered by chevherb02 on January 19, 2016 at 08:45 PM

    Actually I just got an email from JotForm, one from Stripe and one from a client saying that there payment went through. Do you think the problem might be resolved ?
    Thank you for your time ?
    Teresa Clayton
    Glencliff Manor
    434-821-0010
    434-401-4614
    www.glencliffmanor.com
    ...
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    JotForm Support

    Answered by steve on January 19, 2016 at 08:47 PM

    Please check your Stripe account and confirm you received it. If you received the payment and no longer receive any errors, then it's resolved. If you're still getting errors, we should make sure those are fixed before accepting too many payments.