What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    IE 11 would load form, but Chrome will

    Asked by wolfpaw69 on January 19, 2016 at 01:22 PM

    Just like the sub says, "IE 11 would load form, but Chrome will"

    I am using IE 11.0.9600.18161 and Chrome 47.0.2526.106 m

    Can a diagnostics test be ran on the page?

    From our webpage www.AzCALM.com, the client would select "Inspection Request",  this pulls up the form.  It hangs up at this point.

    Page URL:
    https://form.jotform.com/53127112452141

    IE 11 style float font www
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    JotForm Support

    Answered by KadeJM on January 19, 2016 at 04:09 PM

    I see you had an issue with the form hanging while attempting to view it earlier and we do apologize about any inconveniences that occurred during that time as we experienced some unexpected issues and have resolved most of them.

    I've checked your form in the both versions of Chrome and IE 11 and it is working properly.

    Could you please test it again on your end and let us know if this problem is still occurring?

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    Answered by wolfpaw69 on January 19, 2016 at 06:25 PM

    Problem is still there.

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    Answered by wolfpaw69 on January 19, 2016 at 06:43 PM

    It like the problem is the form is loading very slow.  I thought it wasn't loading, it just takes about 3 minutes to load.  Loads quickly in Chrome.

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    JotForm Support

    Answered by steve on January 19, 2016 at 08:44 PM

    Hello,

    I was able to reproduce this in IE 11. I'm submitting it to development to try to figure out what's causing the hang up. This ticket will be updated when we have a solution.

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    Answered by wolfpaw69 on January 19, 2016 at 08:48 PM

    Yes, its still doing it.

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    JotForm Support

    Answered by jonathan on January 20, 2016 at 02:21 AM

    We have submitted a bug ticket report to our dev team to check on this issue.

    Currently, it is now assigned to one of the developer. We will notify you here once update/fix is available.

    Thanks.

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    Answered by wolfpaw69 on January 20, 2016 at 09:56 AM

    I checked it this morning.  The form loads up but gets stuck when it comes to a pull down menu.  I know you're working on these issues. 

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    JotForm Support

    Answered by BJoanna on January 20, 2016 at 01:12 PM

    Unfortunately this issue is still not resolved. One of our developers is assigned to this ticket and status of the ticket is set to important.

    Once this issue is resolved we will let you know via this thread. 

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    JotForm Support

    Answered by NicholasWestley on January 22, 2016 at 03:54 AM

    Hi,

    This issue should now be resolved.  Please let us know if you continue to have problems.

    Regards,

    Nicholas

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    Answered by wolfpaw69 on January 22, 2016 at 11:01 AM

    Thank you, thank you... tell you team I an grateful for getting this fixed.  Keep up the good work. 

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    Answered by wolfpaw69 on January 22, 2016 at 11:02 AM

    .... your team...  (won't let me edit the previous post).

     

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    JotForm Support

    Answered by BJoanna on January 22, 2016 at 12:12 PM

    On behalf of my colleagues, you are welcome. Also thank you for your kind words.

    Feel free to contact us if you have any other questions.