What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditional Fields Not Showing in Email Confirmations, or submissions

    Asked by jdwimberly on January 19, 2016 at 02:28 PM

    I've used JotForm several times and in many of my forms I have conditional questions that show depending on the prior answer.  On all of my forms, I do an AutoResponder & Notifier email. 

    The problem I am having is that in the conditional questions, I am not seeing any answer at all in the AutoResponder or Notifier emails.  The answer is typically yes or no.  I just a dash, or blank line.  





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    JotForm Support

    Answered by steve on January 19, 2016 at 05:10 PM


    I'm not sure why these aren't being included in the notification emails. I cloned your form and have the same issue. I'm escalated to development to look into it.


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    JotForm Support

    Answered by NicholasWestley on January 21, 2016 at 01:21 AM


    This should now be working as expected. Please let us know if it isn't.

    There were two rogue calculations on field 10 & 12.  I have now removed them.  I am unsure as to how they might have got there.  Do you always use the form builder to edit your forms?  Have you used any other JotForm app to edit your forms?