What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why does my paypal doesnt process the money rightway?

    Asked by RockSolidRefuge on January 19, 2016 at 02:47 PM

    we do have applications and the money is not processed rightaway and the forms and not submitting untill the payememnt is processed and its annoying.

    is there a way for the form submissions to be procesed once the person submits the form.

     

    Page URL:
    http://form.jotform.ca/form/51665075233252

    doesnt Submissions and a
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    JotForm Support

    Answered by Kiran on January 19, 2016 at 05:32 PM

    I'm not sure if I understand your question correctly. When the form is submitted, usually it redirects to PayPal page for payment processing and when the payment is processed it will be redirecting to Thank you page by clicking on the link provided on the PayPal page.

    Once the JotForm gets confirmation from the PayPal, the post submission actions like sending notifications, etc will be processed. Each submission on a Paypal-integrated form is initially considered an Incomplete Payment entry. JotForm uses the IPN message to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed -- the post-submission actions are then performed -- such as sending out the notifier and autoresponder emails and sending the submission data to WebHook URLs (if there is any). 

    If the payment is not successful, the submission remains Incomplete. For more information on IPN and Incomplete Payments, we request you to go through our FAQs of PayPal Incomplete payments.

    If you are referring to something different or need any further assistance, please let us know. We will be happy to assist. 

  • Profile Image
    JotForm Support

    Answered by Kiran on January 19, 2016 at 05:32 PM

    I'm not sure if I understand your question correctly. When the form is submitted, usually it redirects to PayPal page for payment processing and when the payment is processed it will be redirecting to Thank you page by clicking on the link provided on the PayPal page.

    Once the JotForm gets confirmation from the PayPal, the post submission actions like sending notifications, etc will be processed. Each submission on a Paypal-integrated form is initially considered an Incomplete Payment entry. JotForm uses the IPN message to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed -- the post-submission actions are then performed -- such as sending out the notifier and autoresponder emails and sending the submission data to WebHook URLs (if there is any). 

    If the payment is not successful, the submission remains Incomplete. For more information on IPN and Incomplete Payments, we request you to go through our FAQs of PayPal Incomplete payments.

    If you are referring to something different or need any further assistance, please let us know. We will be happy to assist. 

  • Profile Image
    JotForm Support

    Answered by Kiran on January 19, 2016 at 05:33 PM

    Here is the link to PayPal Incomplete Payments FAQs.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thanks!