What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not working

    Asked by Chuckul on January 19, 2016 at 03:05 PM

    Some individuals who have filled out our Certifications and Assurances form have notified us that they were unable to submit the form.  We have tested the form on several different platforms and browsers and are unsure why some people are unable to submit the form.  The fill out all the information but when they press submit, nothing happens.  There have been about 30-40 of these cases.  Could you please help us in determining what the issue is?

    Thank you in advance for your assistance.

    -Chuck Conroy

    Page URL:
    http://safeny.ny.gov/certificationsandassurances.htm

    button not working different fill assistance
  • Profile Image
    JotForm Support

    Answered by jonathan on January 19, 2016 at 05:46 PM

    Currently I also could not reproduce the problem when I test submitted the form http://www.jotformpro.com/form/52165460827962   in your website.

    I was able to submit without issue and able to see the Thank You page right away

    If there are still cases of users having issue submitting your jotform on the website, the most I can suggest is to try also re-embedding the form on the website using its iframe embed code.

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Remove first the existing script embed before you add the iframe embed code.

    Please let us know if the issue persist.