What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hands on help?

    Asked by TLGForms on January 19, 2016 at 03:15 PM

    Do you offer any hands on help? I keep running into a brick wall with my form.

    keep a
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    JotForm Founder

    Answered by aytekin on January 19, 2016 at 05:40 PM

    Is it a specific problem? We usually don't provide hands on help, but our development team is also working on the form builder right now and if your issue is related to something they are working on, they might want to help you with it. 

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    JotForm Developer

    Answered by omur on January 19, 2016 at 07:19 PM

    Hello TLGForms,

    My name is Omur and I'm a developer at JotForm.

    I will be delighted if I can help you.

     

    I see that you have some conditions on your form. 

    Is your problem related to conditions?

    Please describe your problem in detail and I'll try to help you as best as I can.


    Thank you very much

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    Answered by TLGForms on January 20, 2016 at 09:45 AM

    We are trying to switch all of our forms to  Jotform.

    We are getting stuck with setting up a form that has hundreds of different decision paths.

    Can anyone help?

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    Answered by TLGForms on January 20, 2016 at 09:48 AM

    The problem is completely related to conditions. Certain conditions I set in place were blocking other conditions. Also, if you preview the form and run through it, you can not change your answer without the conditions doing something wacky. It's very hard to explain. I have tried to set this form up 3 different times, different ways. The most recent form I'm working on is titled "2-Premier Pain Specialists"

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    JotForm Developer

    Answered by omur on January 20, 2016 at 09:52 AM

    Hello TLGForms,

    Sure I'll help you out as good as I can.

    Let me take a look.

     

    Thank you

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    JotForm Developer

    Answered by omur on January 20, 2016 at 10:14 AM

    Hello TLGForms,

    Could you briefly explain in simple words what the expected output of the behaviour should be I will be happy to help you.

    I will go through all steps necessary and hunt the error for you.

    I'm waiting for your description.


    Thank you

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    Answered by TLGForms on January 20, 2016 at 10:18 AM

    Dependent on the "reason" the form will be emailed to a different set of people. For example: If "billing" is selected, the form will be filled out, then emailed to a set of email addresses. If Chiropractor is selected, the form will be emailed to a completely different set of email addresses...but this is also dependent on which location is selected. Also, some locations we will not take messages for, that's why the phone number is offered. And not every question needs to show for every reason. That's why I was trying to hide so many questions.

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    JotForm Developer

    Answered by omur on January 20, 2016 at 10:32 AM

    Hello TLGForms,

    I see your point now. I think we should approach this problem differently.

    I've pushed a form in to your account called "Premier Test Form".

    In the event that Chicago is selected it will change the "Thank you" page message and state the message that only phone support can be provided. It will also display a custom message on the form immediately.

    This would handle the simply issue that happens when no email support can be provided.

    The rest of the logic is fine for your form. Does that inspire you to take an approach like this?

    I'm awaiting your reply.

    Thank you

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    Answered by TLGForms on January 20, 2016 at 10:39 AM

    Yes, that's actually a great idea. However...It is a bit more complicated than that. We will only offer phone support for certain locations, and certain reasons. 

    For example. If the location is Chicago, and the message is about an appointment, they need to call the office. BUT if the location is Chicago, and the message is NOT about an appointment, we can take a message. 

    Sorry this is so confusing!

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    JotForm Developer

    Answered by omur on January 20, 2016 at 10:45 AM

    Hello,

    No it's actually pretty straightforward. I totally get your point and it's totally possible. Simply add a couple of events that can trigger the phone-call-ending and add a couple of if statements for that particular condition.

    I've included a screenshot:

    Be sure to select IF ALL OF THE "IF" RULES ARE MATCHED.

    This is very important if you're using multiple if rules.


    Thank you

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    Answered by TLGForms on January 20, 2016 at 10:47 AM

    This is very helpful! Thanks a lot Omur! I will try this now.

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    JotForm Developer

    Answered by omur on January 20, 2016 at 10:49 AM

    You're welcome!

    My shift will end soon, however if you have any further question feel free to post it on this thread, I'll still have a look at it for you.

    Thank you very much for using JotForm :)

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    Answered by TLGForms on January 20, 2016 at 12:02 PM

    Starting to get stuck again. On the page "existing patients" (page 3 I believe)...the conditions are not working the way I want them to. What am I doing wrong? form name 2-Premier Pain Specialists.

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    JotForm Developer

    Answered by omur on January 20, 2016 at 12:18 PM

    Let me take a quick look.

    It's always a good idea if you also specify "HOW" you think it should work, that's way easier for me to understand you correctly rather than guessing on how it might should work :)

    Please hang on while I'm looking into it.

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    JotForm Developer

    Answered by omur on January 20, 2016 at 12:21 PM

    I've selected "NEW PATIENT" and "Wilmette" and it shows me the 

    Wilmette - Cold Transfer - 847-998-5680 option like it should be.


    Is there any specific way how I can replicate the problem?


    Thank you :)

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    Answered by TLGForms on January 20, 2016 at 12:30 PM

    Sorry for not explaining the "how"...I used your approach and the "new patient" option is working just fine. The problem is on the existing patient option.

    When a specific location is selected (ex: Berwyn) AND the reason is equal to "non medical patient matters" AND "are you calling about an appointment" is equal to YES, the entire form should be hidden except for "Berwyn - Cold Transfer - phone number"

    If I change the reason box to something different these phone numbers are still showing up.I'm afraid if I try to "hide" them they will not show up correctly.

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    Answered by TLGForms on January 20, 2016 at 12:37 PM

    If "are you calling about an appointment" is equal to NO then non of the Cold Transfer phone numbers should show. And If I go back and change my answer I still want it to function properly.

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    JotForm Developer

    Answered by omur on January 20, 2016 at 12:54 PM

    If you have conditions that overlap for the same condition they are executed by their priority. So if the most important condition is the one you mentioned you need to have that in the first place. 

    I suspect that some of your conditions do overlap and that causes them to show up even if the condition you mentioned is met.

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    Answered by TLGForms on January 20, 2016 at 01:00 PM

    Ok, I think maybe having all of this on the same page is a bad idea. But if I put it on seperate pages it becomes hard to set up the email notification the way I want it. Example: If i have "Name" on every page I need to select the correct name box otherwise it will show up blank. 

    I have been working on this for weeks now and keep running into issues. Starting to go crazy.

    Thanks for your help, I'll keep trying.

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    Answered by schoolgovernance on January 20, 2016 at 01:07 PM

    I need help.  Not sure where to turn.  I have a form already created in word and I want to upload it to jot form so I can edit and create.  Can I do that?  If so, how?

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    JotForm Support

    Answered by david on January 20, 2016 at 01:24 PM

    My best suggestion would be to take the opposite approach with your conditions.  Rather than hiding everything, if you show certain fields when a condition is met instead, they will remain hidden until the condition is met.

    For example, you When a specific location is selected (ex: Berwyn) AND the reason is equal to "non medical patient matters" AND "are you calling about an appointment" is equal to YES, the entire form should be hidden except for "Berwyn - Cold Transfer - phone number"

    If Location is equal to Berywin

    If Reason is equal to "non medical patient matters"

    If "are you calling about an appointment" is equal to YES

    If ALL conditions are met

    Show Cold Transfer - phone number

    Since the Cold Transfer - phone number field is conditionally shown, it will automatically be hidden until the condition is met.  This eliminates the need to conditionally hide it.  The same would be true for other fields.  You would end up with several much smaller conditional statements with no need to attempt to hide any fields.  Each time you set up a condition that would show a field when met, it will be hidden from the form. 

    I set up a few test conditions in a clone of your form to show you how it would work:

    https://form.jotform.com/60194779389979

    In my conditions, I do not have anything hidden at all.  But since each of the fields is conditionally shown, it will not be shown unless a condition is met.  No more overlapping of hide conditions. 

    You can clone my copy to your account if you would like to have a closer look:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

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    Answered by TLGForms on January 20, 2016 at 01:29 PM

    That makes more sense and sounds much less confusing. I will try this!

    Thanks David!

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    JotForm Support

    Answered by david on January 20, 2016 at 02:30 PM

    You are very welcome, if you have any further trouble with setting up your form, let us know and we will be happy to help.

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    Answered by TLGForms on January 21, 2016 at 04:12 PM

    Hi, I finally figured out my form thanks to your help...however, we have a new issue now.

    The persons receiving the "notifier" emails are complaining because they are not coming as a group message. They want to be able to "reply all" to the email and let the other's know who is handling the submission. With the email going to 5 separate people in different emails they have no idea 'who' is handling 'what'. They work in separate offices so it is important to them to have a group message. Any way to solve this? 

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    JotForm Support

    Answered by david on January 21, 2016 at 06:20 PM

    Since your new question is unrelated to the original I have moved it to a thread of its own.  We will answer your new question in the following thread shortly:

    http://www.jotform.com/answers/752712