Hands on help?

Do you offer any hands on help? I keep running into a brick wall with my form.

Is it a specific problem? We usually don't provide hands on help, but our development team is also working on the form builder right now and if your issue is related to something they are working on, they might want to help you with it. 

We are trying to switch all of our forms to  Jotform.

We are getting stuck with setting up a form that has hundreds of different decision paths.

Can anyone help?

The problem is completely related to conditions. Certain conditions I set in place were blocking other conditions. Also, if you preview the form and run through it, you can not change your answer without the conditions doing something wacky. It's very hard to explain. I have tried to set this form up 3 different times, different ways. The most recent form I'm working on is titled "2-Premier Pain Specialists"

Dependent on the "reason" the form will be emailed to a different set of people. For example: If "billing" is selected, the form will be filled out, then emailed to a set of email addresses. If Chiropractor is selected, the form will be emailed to a completely different set of email addresses...but this is also dependent on which location is selected. Also, some locations we will not take messages for, that's why the phone number is offered. And not every question needs to show for every reason. That's why I was trying to hide so many questions.

Yes, that's actually a great idea. However...It is a bit more complicated than that. We will only offer phone support for certain locations, and certain reasons. 

For example. If the location is Chicago, and the message is about an appointment, they need to call the office. BUT if the location is Chicago, and the message is NOT about an appointment, we can take a message. 

Sorry this is so confusing!

This is very helpful! Thanks a lot Omur! I will try this now.

Starting to get stuck again. On the page "existing patients" (page 3 I believe)...the conditions are not working the way I want them to. What am I doing wrong? form name 2-Premier Pain Specialists.

Sorry for not explaining the "how"...I used your approach and the "new patient" option is working just fine. The problem is on the existing patient option.

When a specific location is selected (ex: Berwyn) AND the reason is equal to "non medical patient matters" AND "are you calling about an appointment" is equal to YES, the entire form should be hidden except for "Berwyn - Cold Transfer - phone number"

If I change the reason box to something different these phone numbers are still showing up.I'm afraid if I try to "hide" them they will not show up correctly.

If "are you calling about an appointment" is equal to NO then non of the Cold Transfer phone numbers should show. And If I go back and change my answer I still want it to function properly.

Ok, I think maybe having all of this on the same page is a bad idea. But if I put it on seperate pages it becomes hard to set up the email notification the way I want it. Example: If i have "Name" on every page I need to select the correct name box otherwise it will show up blank. 

I have been working on this for weeks now and keep running into issues. Starting to go crazy.

Thanks for your help, I'll keep trying.

I need help.  Not sure where to turn.  I have a form already created in word and I want to upload it to jot form so I can edit and create.  Can I do that?  If so, how?

My best suggestion would be to take the opposite approach with your conditions.  Rather than hiding everything, if you show certain fields when a condition is met instead, they will remain hidden until the condition is met.

For example, you When a specific location is selected (ex: Berwyn) AND the reason is equal to "non medical patient matters" AND "are you calling about an appointment" is equal to YES, the entire form should be hidden except for "Berwyn - Cold Transfer - phone number"

If Location is equal to Berywin

If Reason is equal to "non medical patient matters"

If "are you calling about an appointment" is equal to YES

If ALL conditions are met

Show Cold Transfer - phone number

Since the Cold Transfer - phone number field is conditionally shown, it will automatically be hidden until the condition is met.  This eliminates the need to conditionally hide it.  The same would be true for other fields.  You would end up with several much smaller conditional statements with no need to attempt to hide any fields.  Each time you set up a condition that would show a field when met, it will be hidden from the form. 

I set up a few test conditions in a clone of your form to show you how it would work:

https://form.jotform.com/60194779389979

In my conditions, I do not have anything hidden at all.  But since each of the fields is conditionally shown, it will not be shown unless a condition is met.  No more overlapping of hide conditions. 

You can clone my copy to your account if you would like to have a closer look:

http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

That makes more sense and sounds much less confusing. I will try this!

Thanks David!

You are very welcome, if you have any further trouble with setting up your form, let us know and we will be happy to help.

Since your new question is unrelated to the original I have moved it to a thread of its own.  We will answer your new question in the following thread shortly:

http://www.jotform.com/answers/752712