What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is your actual domain name for sending emails?

    Asked by Damien Hradowsky on February 13, 2012 at 08:31 PM

    The spam blocker we use is Postini. We have six email addresses that are linked to receive emails when a customer submits a request on our website. The request uses your form system and it works really well except, even when I put JotForm.com as an approved sender in our spam filter, it continues to be flooded to the quaratine list. My colleagues still get the emails but, it is a day later after they receive the quaratine emails. This is why I was wondering what the full domain name is or if you have any other ideas behind fixing this issue. Thank you.

    Page URL:
    www.cmiak.com

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    Answered by fxr on February 13, 2012 at 08:37 PM

    Are you able to whitelist the ip addresses of email servers? 

    We could send emails from any of the following IP addresses. 

    174.34.57.214, 174.34.57.216, 174.34.57.218, 174.34.57.219, 208.117.50.251

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    Answered by wengriffinapt on March 22, 2012 at 10:35 AM

    I'm having the exact same problem. Postini needs domain names and not IP addresses. Please advise as to what your exact domains are so that I can add them to our whitelist. THANKS!!

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    Answered by wengriffinapt on March 22, 2012 at 10:47 AM

    I found this article on submitting IP Addresses to Postini's whitelist... Hope it helps!

    http://systembash.com/content/add-ip-to-whitelist-for-postini-mail-filtering/

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    Answered by fxr on March 22, 2012 at 10:50 AM

    Thanks, did it help resolve your problem?

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    Answered by wengriffinapt on March 23, 2012 at 10:05 AM

    It did not. That was an old method that can no longer be used with our configuration. So we're still having all submissions quarantined. 

    Any other options? 

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    JotForm Founder

    Answered by aytekin on March 23, 2012 at 11:26 AM

    Here are the domain names we currently use:

    amazonses.com

    sendgrid.net

    ying.jotform.com

    yang.jotform.com

    monk.jotform.com

    monk2.jotform.com