What is your actual domain name for sending emails?

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    Damien Hradowsky
    Asked on February 13, 2012 at 08:31 PM

    The spam blocker we use is Postini. We have six email addresses that are linked to receive emails when a customer submits a request on our website. The request uses your form system and it works really well except, even when I put JotForm.com as an approved sender in our spam filter, it continues to be flooded to the quaratine list. My colleagues still get the emails but, it is a day later after they receive the quaratine emails. This is why I was wondering what the full domain name is or if you have any other ideas behind fixing this issue. Thank you.

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    fxr
    Answered on February 13, 2012 at 08:37 PM

    Are you able to whitelist the ip addresses of email servers? 

    We could send emails from any of the following IP addresses. 

    174.34.57.214, 174.34.57.216, 174.34.57.218, 174.34.57.219, 208.117.50.251

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    wengriffinapt
    Answered on March 22, 2012 at 10:35 AM

    I'm having the exact same problem. Postini needs domain names and not IP addresses. Please advise as to what your exact domains are so that I can add them to our whitelist. THANKS!!

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    wengriffinapt
    Answered on March 22, 2012 at 10:47 AM

    I found this article on submitting IP Addresses to Postini's whitelist... Hope it helps!

    http://systembash.com/content/add-ip-to-whitelist-for-postini-mail-filtering/

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    fxr
    Answered on March 22, 2012 at 10:50 AM

    Thanks, did it help resolve your problem?

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    wengriffinapt
    Answered on March 23, 2012 at 10:05 AM

    It did not. That was an old method that can no longer be used with our configuration. So we're still having all submissions quarantined. 

    Any other options? 

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    aytekin
    Answered on March 23, 2012 at 11:26 AM

    Here are the domain names we currently use:

    amazonses.com

    sendgrid.net

    ying.jotform.com

    yang.jotform.com

    monk.jotform.com

    monk2.jotform.com