- Damien HradowskyAsked on February 13, 2012 at 08:31 PM
The spam blocker we use is Postini. We have six email addresses that are linked to receive emails when a customer submits a request on our website. The request uses your form system and it works really well except, even when I put JotForm.com as an approved sender in our spam filter, it continues to be flooded to the quaratine list. My colleagues still get the emails but, it is a day later after they receive the quaratine emails. This is why I was wondering what the full domain name is or if you have any other ideas behind fixing this issue. Thank you.Page URL:
- fxrAnswered on February 13, 2012 at 08:37 PM
Are you able to whitelist the ip addresses of email servers?
We could send emails from any of the following IP addresses.
220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52
- wengriffinaptAnswered on March 22, 2012 at 10:35 AM
I'm having the exact same problem. Postini needs domain names and not IP addresses. Please advise as to what your exact domains are so that I can add them to our whitelist. THANKS!!
- wengriffinaptAnswered on March 22, 2012 at 10:47 AM
I found this article on submitting IP Addresses to Postini's whitelist... Hope it helps!
- fxrAnswered on March 22, 2012 at 10:50 AM
Thanks, did it help resolve your problem?
- wengriffinaptAnswered on March 23, 2012 at 10:05 AM
It did not. That was an old method that can no longer be used with our configuration. So we're still having all submissions quarantined.
Any other options?
- JotForm FounderaytekinAnswered on March 23, 2012 at 11:26 AM
Here are the domain names we currently use: