- na30cartelAsked on February 14, 2012 at 12:03 AM
I have recent upgraded to a premium package from a basic free package.
I am still waiting for the upgrade to take effect.
How long does this process usually take.
Payment has been confirmed.
- JotForm SupportidarktechAnswered on February 14, 2012 at 12:39 AM
I have checked your payment receipt and found one problem on it. In the JotForm Login Name field, you entered your name instead of your JotForm username. This is the reason why your upgrade did not reflect into your account.
I have now manually upgraded your account to Premium. Kindly logout and logback in to take effect.
If you have other concerns or inquiries, please do let us know. Thank you for subscribing to JotForm, happy hearts day!