When I print an encrypted form, it only displays the informationt the user filled out

  • xcitemedia
    Asked on January 19, 2016 at 5:35 PM

    Whenever an encrypted form is printed in pdf, the printed sheet only displays the information that the user filled out rather than the whole form. Is there a way that I can make it so that it prints off every question, regardless of whether it was filled out or not? 

     

    Thanks for your help!

  • rdrollinger
    Replied on January 19, 2016 at 5:40 PM

    I'm having the exact same problem!!

     

    Ruth at polarbearpuppies@msn.com 

  • Aytekin JotForm Founder
    Replied on January 19, 2016 at 7:25 PM

    Thanks for reporting this problem. I opened a bug ticket about this. 

  • xcitemedia
    Replied on January 20, 2016 at 11:44 AM

    Thanks for letting us know! Does that mean that it will be fixed in the future and printed off forms will include all questions?

     

    Thanks again!

  • xcitemedia
    Replied on January 20, 2016 at 11:47 AM

    And about how long should it take for that bug to be fixed? Thanks.

  • David JotForm Support
    Replied on January 20, 2016 at 2:43 PM

    Though I cannot say when exactly this will be fixed, it will indeed be fixed as soon as the developer assigned has a chance to get to to it.  Depending on work load, this may take some time.

  • NeilVicente
    Replied on July 14, 2016 at 9:08 AM

    Hi,

    Sorry for the late response. I tried to recreate the problem but to no avail.

    Can you please confirm if you're still having this issue?

    Thanks!

  • Jim Daniels
    Replied on October 19, 2016 at 5:19 AM

    I spent allot of time gathering information for your application.  Then it restricts the picture size to 1024kb.  After several attempts at taking pictures, non of them even come close to that small of a file.  Your file size requirements needs to be more realistic.  Then it tells me that there is an error, but does not say where.
  • seth
    Replied on October 19, 2016 at 6:15 AM

    Dear Jim Daniels,

    Your issue transferred to a new thread. Please follow it from:

    https://www.jotform.com/answers/964994